Lets begin by understanding why conflicts arise at workplaces. A workplace is place where people work together to achieve a common goal or objective. In the process of achieving these goals different people would have different points of views. This difference can lead to conflicts at the workplace.

Traditionally we all believe conflicts are bad and should not happen, but the fact is conflicts are inevitable and is bound to occur at some point of time. The method of handling these conflicts is more important and this would tell if it had been a constructive conflict. The resolving method should be such, to have a win win solution to all and this is very much possible practically.

As a manager you are responsible for creating a work environment that enables people to thrive. Disagreements and differences of opinion should not escalate to become interpersonal conflict. Well managed conflict can lead us to acquire new ideas, learn something about ourselves and gain fresh insights. Learn painful lessons and move forward wiser and empowered.

Simple steps to follow when you handle a conflict
1. Always keep people and the problems separate.
2. Make sure that good relationships are your first priority.
3. Listen first and talk second.
4. Set out the “Facts” clear on the table while discussion.
5. Explore all options available to achieve the overall goal.

Do Not's ---
1. Do not avoid the conflict, hoping it will go away automatically.
2. Do not believe, that the only people who are affected by the conflict are the participants.

Remember : Conflicts are inevitable. But dealing with Conflicts and confronting them is a different ball game. If you are a Manager, one needs to learn as to how to handle conflicts and keep the work going.

Tip: You can also use the Five Why method to find the root cause of the problem.

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